Returns & Exchanges

Return eligibility

We accept return requests for unopened items within 14 days of delivery.

Items must be unused, unopened, and in their original packaging. Original seals must remain intact where supplied.

Opened CDs and vinyl records are not eligible for change-of-mind returns. This does not affect claims involving defective, damaged, or incorrectly supplied items, or rights provided by applicable law.

Starting a return

Email sales@barbaremedia.com with your order number and the items you wish to return. We will provide return instructions and the correct shipping address.

For change-of-mind returns, customers pay return postage. We recommend a tracked service.

Damaged, defective, or incorrect items

Contact us promptly with your order number and a description of the problem. Include photographs where relevant. We will arrange an appropriate replacement or refund and cover necessary return shipping.

Refunds and exchanges

After receiving and inspecting an eligible return, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Your payment provider may require additional processing time.

Original delivery charges are not normally refunded for change-of-mind returns, except where required by law. Exchanges depend on availability.

Your consumer rights

These policies do not limit your statutory consumer rights.